Bricoly places the utmost importance on the security of its platform, and protecting its users. We are constantly working on improving security, trust, and quality on our site. We believe providing our users with a few useful tips on how to safely conduct their business is essential in maintaining a successful marketplace, and a safe environment. By providing our users with helpful tips, we are encouraging them to be active participants in our exciting, and ever growing, online community. Let’s keep Bricoly safe, together! If you encounter any security or safety related issues on our site, you are encouraged to share it with us by reaching out to our awesome Customer Support team.

When using Bricoly , you can be sure that your information is safe, but it’s always important to be alert and to keep an eye out for suspicious emails or links. Scams and phishing schemes can trick even experienced online shoppers and sellers. So, here are a few tips you can utilize to ensure that your account is safe, secure, and protected from vulnerabilities:

Having a unique and complex password on Bricoly.com is a key preventive measure to secure your personal account. On Bricoly, your password must be strong and complex. It should be eight characters or more, and include both upper and lowercase letters and at least one number. We strongly recommend that you do the same for all of your online accounts. Keep your password to yourself. Don’t share it with others, and do not use the same password on multiple websites. If you suspect that your password may have been compromised, change it as soon as possible (you may do so by clicking here) . We also recommend that you frequently change your password. Dedicating some time to creating a strong and complex password, will go a long way in keeping your account and personal information safe and secure.

If you logged into your Bricoly account from a public device (library, coffee shop, etc.), it is highly recommended that you logout of your account (not only closing the browser).

For additional information on how to keep your account safe, read our article about phishing.

When ordering from a seller, make sure it’s done through Bricoly . Contacting buyers or sellers and paying or receiving payment for services outside of Bricoly is against our Terms of Service: “Users may not offer or accept payments using any method other than placing an order through Bricoly.com”. This policy aims to make sure that all of your transactions are done securely through Bricoly’s advanced platform and that your money and information are protected.

While payments done through Bricoly are completely safe and secure, any payments outside of Bricoly are not guaranteed. Not only that, but if any issues arise with your payment, we won’t be able to assist you. Remember, asking for direct payments is an easy way for scam artists to steal your money or information.

As a seller on Bricoly , you may choose to withdraw your earnings at your convenience. When you link a withdrawal method to your Bricoly account (whether it’s your PayPal account or via Payoneer), it is highly recommended that you keep your withdrawal account details safe. Remember, your earnings are yours, and you don’t want to help scammers gain access to your funds. Always keep your credentials secure.

Only mark orders as “completed” once they’re actually finished. It’s a pretty simple rule and it was meant to protect buyers. Sellers should not request that buyers mark an order as completed if the job was not finished and the service was not provided. If you have issues with your order, and you were unable to resolve it with the seller, we strongly recommend that you use our Resolution Center.

To ensure you receive what you asked for from the seller, Bricoly has a grace period of 13 days after an order has been marked as completed (an order can be marked as completed by the buyer up to 3 days from the delivery time, after which the status will be changed automatically to completed). During that time frame, the order may be canceled. After 13 days, the seller is able to withdraw their earnings from that order, and we will no longer be able to cancel it.

A great way to help protect yourself and ensure a productive and great shopping experience on Bricoly, is to read reviews and view the ratings to learn about our sellers, their services, and their performance.

Our advanced rating system provides buyers more information and options before purchasing a service. Customer reviews help you find out about the quality of the seller and the service they provide. You can even check the seller’s average response time, when their last delivery was, and how long it takes them to deliver orders. Also, buyers should make sure that they read the Gig description and FAQs sections carefully and ask whatever questions they might have prior to placing an order. A detailed read of the Gig description may save you plenty of time, and will help ensure you choose the right service for your needs.

We go to great lengths to ensure that ordering on Bricoly is fun and easy. We want to make sure, that when you use our marketplace, you feel certain that your personal information and your money are secure.

For more tips on online safety, listen to the Bricoly Cast episode 25, “Protecting Your Online Business”.

For a summary of our safety tips, check out the graphic below: