Using Your Inbox
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We are excited to introduce the new inbox on Bricoly. Your inbox is where you receive messages from potential buyers.
To view your inbox:
- Once logged in, from the main menu, click Messages > Inbox, and then click See All in Inbox.
Within a conversation, you can see the buyer’s online status and local time. In addition, you can view more information regarding the buyer, such as average response time, spoken languages, your order history with the buyer, and if they are a top buyer on Bricoly.To find specific conversations:
- Click All Conversations to filter by the following statuses:- All Conversations: Here you can view all your inbox conversations.
– Unread: Here you can view unread conversations.
– Starred: Here you can view conversations marked with a star. To mark a conversation that’s important (star), just click the Star icon next to the conversation.
– Archived: Here you can view conversations in your history (conversations you stored for viewing later).
– Spam: Here you can view conversations that were flagged as spam.
– Custom Offers: Here you can view conversations in which you have received Custom Offers.
– Requests: Here you can view conversations in which you requested quotes from other sellers.
– Follow-up: Here you can view conversations you marked with the Follow-up label. You also have the option to create your own labels. - Click the magnifying glass icon
to search for users.
To perform different actions on a conversation:
- Click the Actions icon
within the conversation.
- Select from the following options:
– Star/Unstar
– Mark as Read/Unread
– Archive
– Delete
– Apply Labels
Note: Next to each label you can click the Edit icon to rename the label, or the Delete icon to remove the label. To report a message as a violation of our Terms of Service or as spam:
- Hover over a message, and then click the Report or Spam button.
- If you selected Report, then select the reason.
- Click Next.
- Decide whether or not you would like to continue to interact with this user and then click Submit.Note: If you experience an issue with a buyer during an order, please let us know immediately so we can assist. Once the order is completed, it will be possible to block the buyer.
Creating a Custom Offer
You can send your buyer a Custom Offer. Sending offers allows you to be proactive and offer your services to potential buyers in a customized manner. Learn more.
