Resolving Issues with an Order
You are here:
- Help Center
- Buyer Center
- Resolving Issues with an Order
Estimated reading time: 1 min
If you have an issue with an order, you can use the Resolution Center to assist you. We recommend using the Resolution Center to work things out with your buyer before contacting Customer Support.
To access the Resolution Center:
- Once logged in, within an order, click Visit the Resolution Center.
- Select what you would like to do with this order and click Continue.
The following choices are available:
– Ask the seller to provide a progress update for this order: You can ask your seller to respond and let you know the status of your order.
– Extend the delivery time: You can extend the delivery time. Select the number of days you would like to add to your delivery time and explain why.
– Ask the seller to cancel this order: You can ask your seller to cancel the order. Explain why you would like to cancel this order.Notes:
– The choices may vary depending on the issue you select.
– After you select what you would like to do, select the reason and continue. - If you asked the seller to cancel the order, explain why and then click Send.
Your dispute is submitted and sent to your seller. They will have up to 48 hours to accept or decline. You can view your open dispute within the order page.
