5 Tips For Providing High Quality Bricoly Service
Estimated reading time: 3 min
The most successful Bricoly sellers are the ones who consistently provide high quality services.
Quality means providing excellence: not just simply selling excellent quality Jobs/Services, but also being a helpful, professional partner to buyers from the beginning of an order (or even before the order is officially placed) until the final delivery is submitted.
Everything from your seller profile, portfolio, communications, and the customer service you provide can contribute to a high quality presence on Bricoly. Read on for our top tips on how to provide a high quality experience on Bricoly.
1. Present A Professional Profile
You already know that your profile is the first introduction prospective buyers will have to learn about you. By creating a thoughtful, unique, and professional profile, you can begin to build relationships with prospective buyers.
The best way to give buyers confidence in you and the service you will provide is to be transparent about who you are and what you can offer. You can accomplish this by doing the following:
Describe your qualifications truthfully and accurately. Be open about your skills and strengths. Focus and tailor your profile based on what you can offer buyers.
Be sure to fill out the full profile. Take the time to fill out all elements of your profile because a completed profile is more likely to get those orders coming in.
Link one or more of your online accounts to your Bricoly seller profile. Doing so adds a layer of verification and credibility to your profile. Don’t worry, we respect your privacy. Buyers will only see that you are verified on these online accounts.
2. Be Yourself
Use a clear and current photograph of yourself looking approachable and professional in your workspace. By using a recent and accurate photograph of yourself, you are being honest with the buyer from the onset.
If you aren’t comfortable posting an image of yourself, then include an image that relates to the work you do and conveys your professionalism.
When a prospective buyer can put a face to the service you’re providing, it starts to build a relationship and understand that there’s a real person on the other end of the transaction. It can make it easier to communicate and resolve questions or issues that may eventually arise with the order.
3. Get And Maintain High Ratings
Usually, great ratings from buyers won’t be a surprise if you’ve provided a high quality service.
To set yourself up for success well before an order even begins, make sure to have a strong, clear and accurate Job/Service description, title and visuals. Also, offering Job / Service Packages (if available in your category) is a great way to make sure you have a range of options to offer potential buyers.
Another way to set yourself up for success from the very beginning is to maintain a realistic timetable and approach to delivering your services. Avoid overcommitting to buyers, and be honest if something unavoidable comes up that might impact your work and/or delivery date.
Once the order is underway, use the Revisions process to help refine your service and ensure the buyer is satisfied. Revising an order does not mean making more edits than you’ve stated you would or delivering work that is out of scope.
While every seller wants positive reviews, you might sometime encounter a situation in which your buyer gives you negative feedback. While you may be disappointed, this is an opportunity for professional development and rebuilding the relationship with the buyer.
Even in the event of negative buyer feedback, this is still an opportunity to maintain a professional and constructive tone – and to educate your buyer if their expectations or feedback is not aligned with the scope of your original Job/Service. Take advantage of any and all opportunities to brush up on your customer service skills!
4. Be Responsive
Replying to buyer requests and inquiries not only keeps up your Response Rate in good shape, but it helps you build rapport and trust. It can also clarify problems and issues quickly. By being accessible to a buyer throughout the order process, the buyer knows that you are actively engaged on the project and you know that you’re on the right track with the deliverable.
By establishing and maintaining a good rapport with a buyer, you create a memorable and positive experience that opens up the opportunity for more orders for you from the buyer or the buyer’s network.
5. Be Polite
Even when you’re in a rush, using polite language like please and thank you will help your buyer feel valued. It will also encourage buyers to use the same type of language when addressing you (and we know sellers appreciate being spoken to respectfully, too)!
Little details like that can help improve a buyer’s experience! Remember, you can be efficient and thoughtful at the same time.
