Glossary of Terms

This shows how quickly a seller responds to the first message received from a buyer within the first 24 hours.

A list of favorite sellers that you can “collect”/create for easy access later.
For more information, see Managing Your Favorites (Collections).

This is an area where you can see notifications or messages that are waiting for you. You can also take advantage of various Bricoly promotions. If you are looking for a specific service, you can post a request to the Bricoly community.

A Gig that is listed on the homepage or a specific category page, with the “Featured” banner visible on the thumbnail of the Gig. Featured Gigs are recommended Gigs by the Bricoly team.

This feature allows sellers to take their Bricoly business anywhere (in the form of a banner) – on their blog, Facebook, via messages, and much more.

Verified Pro sellers are hand-picked by the Bricoly team as best-in-class talents. Bricoly Pro sellers enjoy better search exposure for buyers looking for professional services, faster payment clearance times, higher price limits, a dedicated Customer Success Manager, and more.

Any Gig (service) offered by sellers on Bricoly’s website, which you can purchase with the click of a button. For example, a Gig can be “I will create a logo design for $50”.

This is the option to offer additional services within the same Gig. For example, if a seller offers a caricature (head and shoulders) drawing for $25, the Gig Extras could offer a full body caricature for an additional $15, or two people in the caricature for an additional $20, etc.

Sellers can obtain different levels based on their performance, level of service, and sales. There are three levels a seller can reach.

Milestones allow sellers to deliver bigger, more complex project in stages while enabling you to review and accept the deliveries during the order.

A Mutual Cancellation is a request to cancel an order and can be initiated by both buyers and sellers during the order process. It must be accepted by both parties. Mutual cancellations will automatically cancel an order after two days if the receiving party doesn’t reply to the request. Both buyers and sellers will see a cancellation request update on the progress bar with how many days there is left before the order is canceled, and have the option to abort the cancellation to return it to the previous order status. Mutual Cancellations cannot be requested after an order is complete.
For more information, see Order Cancellation.

When you purchase a Gig, it’s considered an order.
For more information, see Placing an Order.

When you’re about to leave on vacation, or just need some time off, you can use Out of Office Mode to let buyers know that you’re away and when you’ll return.

This is a way for sellers to offer three different scope levels at three different price factors for a single Gig. As a buyer, you have more options to choose from.

This is a way for you to post a specific request to the seller community. Sellers can send offers to the relevant requests. It’s a great way for you to get propositions from different sellers.
For more information, see Requesting Specific Services.

This is an optional feature that allows you to make remarks and provide feedback on the Gig the seller is currently working on (until you are 100{4b6d36c003a2247c1de8bd47b264827864570e22126235451d185653ee8f94a7} satisfied).
For more information, see Accepting Deliveries.

This is a freelancer who offers a service (Job) within the Bricoly marketplace.

These are sellers selected manually by Bricoly moderators based on a list of criteria, including seniority, volume of sales, extremely high rating, exceptional customer care and community leadership.