Providing Feedback
You are here:
- Help Center
- Buyer Center
- Providing Feedback
Estimated reading time: 2 min
Once you click Accept & Review Order, you can provide feedback on your order. Feedback can be provided up to 30 days after the last delivery of the order. Adding feedback will automatically complete your order.
To add feedback:
- Once logged in, click Orders.
- Click on the order that was delivered or completed, and scroll to the bottom to provide feedback.
Ratings are based on five stars, with one being the lowest and five being the highest rating.
Notes:
– Once an order is delivered, you will receive a notification within the site or an email with a direct link to the order. Providing feedback on a delivered order will complete the order.
– After you leave feedback, you cannot edit or remove it unless you receive a request from the seller.
– Once an order is delivered, you will receive a notification within the site or an email with a direct link to the order. Providing feedback on a delivered order will complete the order.
– After you leave feedback, you cannot edit or remove it unless you receive a request from the seller.
The following are the questions in which you can rate the seller:
- Communication With Seller
How responsive was the seller during the process? - Service as Described
Did the result match the Service’s description? - Buy Again or Recommend
Would you recommend buying this Service? - What was it like working with this Seller?
Here, you have free text where you can explain why you bought the Service and if the seller helped you achieve your goals.Note: Sellers who deliver video or image files have the option to add the delivered files as work samples to their Live Portfolio. You may remove the work sample while providing feedback by clicking on the check mark (✓), which appears on the work sample.
Private Feedback
Providing private feedback helps us improve your buying experience. Your private feedback will never be shared with other buyers or sellers.
Providing private feedback helps us improve your buying experience. Your private feedback will never be shared with other buyers or sellers.
The following are the questions in which you can rate the seller:
- How was your overall experience with this seller?
- What did you love about this Service?
- How can the seller improve their service?
Tipping
Once an order is marked as complete and a positive review is left of three stars and above, you will have the option to leave a tip for the seller. The tip option will stay open for seven days after the order is complete.
Once an order is marked as complete and a positive review is left of three stars and above, you will have the option to leave a tip for the seller. The tip option will stay open for seven days after the order is complete.
Note: There are three tip options available, with one of the options allowing you to give a custom tip. You can also leave a message praising the seller’s work, or just to say “thanks”.
How much can I tip?
- The minimum amount is $5.
- For orders below $25, the tip can be up to $25.
- For orders above $25, the tip can be up to 100{4b6d36c003a2247c1de8bd47b264827864570e22126235451d185653ee8f94a7} of the price of the order.
Note: These limitations are in place to prevent fraud.
Once you click Tip Now, the tip amount will be deducted from your shopping balance. If there is no money left in the shopping balance, you will be redirected to the payment page.
